Terms of Service

This agreement is a legal contract between you and Heidong VPN (referred to as the 'Service Provider') regarding the download, installation, access, and use of the VPN and network acceleration application (referred to as the 'App').

By downloading, installing, or using the App, you acknowledge that you have read and agreed to this agreement. You may not copy, modify, distribute, reverse engineer, extract source code, translate app text, or create derivative versions of the App or related trademarks without authorization. Intellectual property rights related to the App belong to the Service Provider or relevant rights holders. To maintain service quality, we may adjust features, plans, or fees and provide notice where appropriate. Users are responsible for device security and account credential protection; jailbreaking, rooting, or bypassing system safeguards may cause app errors, data risks, or service unavailability.

This Service may integrate necessary third-party services, such as Google Analytics and Firebase Crashlytics. When using related functionality, you may also be subject to those third-party terms and privacy policies.

Service limitations: the App depends on a stable network environment, including Wi-Fi or mobile data. If the service is unavailable due to device arrears, carrier restrictions, exhausted data allowance, weak signal, or local network conditions, the Service Provider is not responsible for resulting issues. Mobile data fees may apply outside Wi-Fi, and roaming charges may apply outside your home country. Before using the App, ensure you have permission from the bill payer.

Users are responsible for their own use of the service. For example, inability to access the service due to device battery depletion, system failure, third-party platform restrictions, or incorrect user configuration is not covered by compensation. We strive to provide accurate node and route information, but some information may depend on third-party sources or real-time network status and cannot be guaranteed at all times. The App may release updates for compatibility and security, and you agree to install the latest version where necessary. The Service Provider may adjust, suspend, or terminate service in accordance with applicable law and this agreement.

Software Non-Refund Policy

Thank you for choosing our software. Please read this refund policy carefully before purchasing and use the free version or trial experience to determine whether the product meets your needs.

Non-Refund Policy: software sales are generally final after completion. Once a software license key, digital access, or subscription benefit has been provided, refund requests will not be accepted unless required by law.

Product Evaluation: we encourage users to evaluate functionality, compatibility, and network performance through demos, trials, or free editions before purchasing.

Customer Support: if you encounter technical or account issues while using the software, contact our support team and we will make reasonable efforts to help.

Technical Issues: in limited cases, device, system, or network conditions may affect expected use. We will try to provide solutions, but a technical issue does not automatically create a refund entitlement.

Unauthorized Use: no refund will be provided if software license keys, subscription benefits, or digital access are shared, resold, or used without authorization.

Policy Changes: we reserve the right to modify or update this refund policy within the scope allowed by applicable law. Changes take effect after publication on our website.

By purchasing and using our software, you agree to comply with this non-refund policy.

If you have questions about the refund policy, contact the support team for clarification.

The terms and conditions of this agreement may be updated periodically. You are advised to review this page for the latest version, and changes take effect after publication. If you have questions about Heidong VPN's service agreement, please email [email protected] to contact us.