Yes. Heidong VPN offers a daily free allowance so you can test routes, clients, and basic access before paying. Users who need higher speed, lower latency, or more devices can upgrade to the VIP dedicated-line plan.

No. Heidong VPN provides one-click clients for most users, so you do not need to import v2rayN, Shadowrocket, or v2rayNG configs manually. Download the app, sign in, choose a server, and connect.

Device limits vary by plan. Starter access works well for personal phone and desktop use, while higher plans can cover more devices for families, dorm rooms, or multi-device work setups.

Heidong VPN optimizes obfuscation, dedicated return routes, and node load for restrictive networks, reducing common issues such as failed connections, detours, and peak-hour congestion.

Refresh the subscription or node list first, then switch to a recommended region. Also check system time, network permissions, and local firewall settings. If the issue remains, contact support with your device system and error message.

Some return-to-China acceleration scenarios are supported. Availability depends on content rights and regional platform policies, so please use the client-recommended route for the service you need.

If the official download is slow, contact support for a mirror link or check the official Telegram channel for the latest client package.

Yes. Routers that support OpenWrt, Merlin, or Padavan firmware can use compatible plugins or subscription configs to share VPN access across home devices.

Click 'Forgot Password' on the login screen and use your registered email to receive the reset link. We recommend binding an email you check regularly.

Yes. Heidong VPN is designed for cellular data, campus networks, hotel Wi-Fi, cafes, and other public networks, with route selection adjusted to the current connection quality.

Your ISP should not see the specific pages you browse through the encrypted tunnel. It may see that an encrypted connection exists, but not the actual website content transmitted through the VPN route.

No. We do not record browsing history, DNS query content, or final destinations. We only retain the minimum data needed for account operation, billing, and service reliability.

We use VLESS Reality, Hysteria 2, and backup routes to improve connection success, but no VPN can guarantee availability in every network environment at all times.

Connections can use modern encryption such as TLS 1.3 and ChaCha20 depending on platform, node, and protocol. The goal is a practical balance between security and speed.

During a normal connection, external websites see the selected server exit IP instead of your local IP. We recommend enabling DNS leak protection and Kill Switch for additional safety.

Yes. When enabled, the client blocks unencrypted traffic if the VPN connection drops unexpectedly, helping reduce accidental IP exposure.

DNS requests are routed through the encrypted tunnel where supported, reducing local DNS pollution, hijacking, and forced redirects.

No. Heidong VPN does not rely on advertising trackers and does not sell personal browsing data. Necessary third-party tools are used only for app distribution, crash analysis, payments, or basic operations.

That means you are using an exit server in that region. You can switch among Hong Kong, Japan, the United States, Singapore, and other routes based on streaming, AI, gaming, or work needs.

It supports most common scenarios. Heidong VPN maintains regional routes for Netflix, YouTube, Disney+, 爱壹帆, Binance, and OKX, though real-world results may change with each platform policy.

Heidong VPN provides low-latency gaming routes for Apex, Valorant, Steam, and voice chat. If you compare it with UU加速器 or 迅游加速器, test the free allowance first to see how your local network performs.

Some nodes allow P2P traffic. Use only lawful content and choose nodes marked for downloads to avoid affecting shared bandwidth quality.

Any network can be affected by peak demand. Heidong VPN uses dedicated capacity, load balancing, and route recommendations to reduce congestion, and users can switch to less crowded regions in the client.

Split routing lets local apps use your direct connection while global websites, AI tools, and VPN routes use acceleration. This keeps banking, messaging, Google, and ChatGPT usable at the same time.

Some nodes include basic ad-filtering rules to reduce common pop-ups and malicious redirects, but it is not a replacement for browser security extensions or antivirus tools.

Yes. For account, download, subscription, node, or client issues, submit a ticket or contact us through Telegram. Support will provide steps based on your device and route status.

Use the automatic route or recommended node list. The client considers latency, current load, and region policy to suggest a route that fits your network.

Yes. Log in with the same Heidong VPN account on supported platforms and your subscription benefits sync without buying again.

You can buy a temporary data top-up in the user center, upgrade to a higher plan, or keep using the daily free allowance for light access.